Retail Operations Leader

2 months ago


Gadsden, Alabama, United States Community Choice Financial Family of Brands Full time
Position Overview:

As a Store Manager, you will play a crucial role in enhancing overall store performance by supervising account management and recovery processes while delivering an exceptional customer service experience. Your daily activities will involve fostering customer relationships and showcasing innovative sales techniques, setting a standard for your team, and contributing significantly to the store's success. We are committed to your professional growth and will provide ongoing training and development opportunities to elevate your career.

Key Responsibilities:

• Cultivate customer relationships to generate new business, sustain store profitability, and enhance brand loyalty.

• Drive store growth by leveraging business partnerships, acquiring referrals, and engaging in community events.

• Mentor and develop Team Members, assisting with employee management and training to unlock the team's full potential.

• Manage overall store performance by achieving Key Performance Indicators (KPIs) and guiding Team Members through performance analysis and training.

• Ensure security protocols are followed and execute proper opening and closing procedures, including vault management, cash handling, and bank deposits.

• Oversee account management and recovery initiatives while maintaining a strong focus on customer service to mitigate losses.

• Ensure compliance with Company policies and local, state, and federal regulations.

• Maintain the store's internal and external appearance, addressing facility needs and scheduling maintenance.

• Assist in daily operations in the absence of the General Manager.

• Utilize your personal vehicle for business-related tasks, including bank deposits.

• Thrive in a dynamic, fast-paced environment while managing multiple tasks effectively to meet performance standards.

• Employ strong interpersonal skills to engage with customers and Team Members at all levels.

• Availability for a full-time work schedule, including some Saturday hours, is essential for this role. A minimum of 40 hours per week is expected.

Qualifications:

• High School Diploma or equivalent is required.

• At least one year of experience in a supervisory or leadership capacity is necessary.

• A minimum of two years of experience in customer service, sales, or retail is preferred.

• Strong verbal and written communication skills are essential.

• Proficiency in phone systems, Point of Sale, Microsoft Office, and other relevant systems is required.

• A valid driver's license, auto insurance, and a personal vehicle for work-related use are necessary.

• Candidates must be at least 18 years old (19 in Alabama).

• Background checks are mandatory (subject to applicable law).

• Ability to meet the physical demands of the role, including standing for extended periods and lifting up to 25 pounds.

Preferred Qualifications:

• An Associate degree or higher is advantageous.

• Bilingual English/Spanish skills are a plus and may be required for specific locations.

What We Offer:

• Comprehensive training program for new hires.

• Access to a robust learning management system with numerous e-learning modules for professional and personal development.

• Opportunities for performance-based career advancement.

• Multiple medical insurance coverage options, including free telemedicine and medical spending account options.

• Traditional and Roth 401(k) Retirement plans with a generous Company match.

• Company-sponsored life and AD&D insurance.

• Voluntary benefits, including dental, vision, and disability plans.

• Paid Time Off accrual of 12 days per calendar year, with additional days for each year of service.

• A diverse and inclusive workplace culture.

Note: Benefits are subject to change and eligibility requirements apply.

About Us:

Community Choice Financial Family of Brands is a leading title lending company dedicated to helping individuals access the cash they need through title loans and personal loans. With a commitment to exceptional service, we have expanded our reach across multiple states since our inception.

We are an equal-opportunity employer and encourage candidates from all backgrounds to apply.



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