Therapy Support Specialist

6 days ago

Columbus, Ohio, United States Medtronic Full time
About Medtronic

At Medtronic, we are a global leader in medical technology, and our mission is to alleviate pain, restore health, and extend life. We are committed to improving the lives of patients and healthcare professionals around the world.

Job Summary

We are seeking a highly skilled and motivated Therapy Support Specialist to join our team. As a Therapy Support Specialist, you will be responsible for providing support to patients and healthcare professionals in the areas of surgical coverage, follow-up, support, troubleshooting, customer service, and education within a territory.

Key Responsibilities
  • Represent Medtronic Neuromodulation during surgeries and implants by providing all necessary equipment and products required for the implant, demonstrates expertise in all aspects of implant, follow-up support, and troubleshooting techniques.
  • Maintains current knowledge about assigned products and services as well as competitive products.
  • For new and existing accounts, this position is able to proactively identify needs and teach a broader level of caregivers and account employees.
  • Educates and trains physicians, hospital personnel, and office staff on technical matters relating to our products and therapies.
  • Assists district manager and in-house training department in education/training of new employees in the district (therapy consultants, clinical specialists, field clinical engineers, etc.).
  • Provides sales support during or following cases such as completing the necessary documentation (for example: implant registration, temporary ID cards, packing list) and is able to execute invoices in a variety of different situations.
  • Maintains open and effective communication with all district personnel, customers, and other Medtronic employees.
  • Contributes to the completion of milestones associated with specific projects at the regional and/or national level.
  • Has an understanding of all quality policy/system items that are applicable.
  • Follows all work/quality procedures to ensure quality system compliance and high-quality work.
Requirements
  • High School Diploma or GED and a minimum of 6 years of patient care/clinical experience; or
  • Associate's Degree and a minimum of 4 years of patient care/clinical experience; or
  • Bachelor's Degree and a minimum of 2 years of patient care/clinical experience.
Preferred Qualifications
  • Bachelor's or Master's Degree
  • Clinical skill and knowledge (ex. ability to conduct a simple trial, implant, and/or refill a pump)
  • Clinical experience with implantable Neuromodulation products and stim experience
  • Experience in servicing medical personnel on product use
  • Experience working with a medical device or pharmaceutical company and clinical experience in a specialty area: urology, surgical, RN, neurology, neurosurgery, orthopedic, operating room, or home health care
  • Ability to communicate effectively with sales and healthcare professionals
  • Ability to coach others on use of products and clinical applications
  • Excellent organizational skills
  • Ability to prioritize under pressure
  • Ability to manage multiple tasks simultaneously

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