Service Support Representative

3 days ago


Prescott, Arizona, United States DAVIDSONS INC Full time
About Davidson's Inc.

We are a 90-year-old innovative leader in firearms distribution, recognized for our excellence in customer service, product offerings, and financial stability.

Job Description

We are seeking a skilled Customer Service Representative to join our team in Prescott, Arizona. The successful candidate will provide exceptional customer service, handle customer inquiries, and resolve issues in a professional and timely manner.

This is a full-time, in-house position offering a competitive salary and comprehensive benefits package.

Responsibilities

Primary Tasks:

  • Customer Service: Respond to customer inquiries, resolve issues, and escalate complex matters to Sales Management.
  • Reporting: Generate and maintain accurate reports on sales, customer interactions, and other key performance indicators.
Requirements and Qualifications

To be successful in this role, you should have:

  • Excellent oral and written communication skills.
  • An upbeat and positive interpersonal demeanor.
  • Self-motivated problem-solving abilities.
  • Creativity and critical thinking skills.
  • A demonstrated ability to plan and organize tasks effectively.
  • Strong computer skills, including Microsoft Office Excel, Outlook, and Word.
  • A strong attention to detail and the ability to work in a fast-paced environment.
Compensation and Benefits

We offer a generous compensation package, including a starting salary of $19/hour, voluntary benefits such as medical, dental, and vision coverage, supplemental life insurance, flexible spending accounts, short-term/long-term disability plans, pet insurance, cash benefit plans, and a 401(k) retirement plan with a generous match.



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