Restaurant Supervisor

3 weeks ago


Downers Grove, Illinois, United States Superior Talent Source Full time

Job Description

As a Restaurant Manager/AGM, you will be responsible for overseeing the day-to-day operations of our fast-casual restaurant. Your primary focus will be on providing exceptional customer service and ensuring a positive dining experience.

Key Responsibilities:

  • Customer Service:
  • Ensure that all guests are greeted and served in a friendly and timely manner.
  • Resolve customer complaints and concerns promptly and professionally.
  • Train and supervise staff on customer service standards and expectations.

Operations:

  • Manage daily operations, including scheduling, staffing, inventory control, and cash handling.
  • Ensure compliance with all health and safety regulations.
  • Maintain a clean and organized restaurant environment.

Team Management:

  • Hire, train, and develop a high-performing team of employees.
  • Motivate and inspire staff to provide exceptional customer service.
  • Address performance issues and provide coaching and feedback.

Financial Management:

  • Monitor sales and labor costs to ensure profitability.
  • Develop and implement strategies to increase sales and reduce expenses.
  • Prepare and analyze financial reports.

Community Engagement:

  • Participate in community events and initiatives.
  • Build relationships with local businesses and organizations.

Qualifications:

  • Minimum of 2 years of experience as a restaurant manager or assistant manager in a fast-casual environment.
  • Strong customer service skills and a passion for providing exceptional guest experiences.
  • Excellent communication and interpersonal skills.
  • Ability to lead and motivate a team.
  • Strong organizational and time management skills.
  • Proficiency in Microsoft Office and restaurant management software.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career advancement.
  • Training and development programs.
  • Employee discounts.


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