Salon Receptionist

4 weeks ago

Powder Springs, Georgia, United States Sabour Beauty Salon & Wellness llc Full time

We are seeking a highly organized and customer-focused Salon Receptionist to act as the first point of contact for customers visiting our salon or contacting us to learn about our beauty services.

As a Salon Receptionist, you will be responsible for greeting customers warmly, answering their questions about services, and processing transactions. To be successful in this role, you should be able to manage clients with grace, even during peak demand.

Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

Key Responsibilities:

  • Greet clients warmly and escort them to the proper beauty station
  • Book and confirm appointments via phone and email
  • Process transactions (cash and credit cards) and issue receipts
  • Offer beverages and engage with clients in the waiting area
  • Welcome walk-ins, answer questions about services, and schedule appointments based on availability
  • Inform clients about new services and discounts
  • Cross-sell services and products when appropriate
  • Update client records with contact and billing details, appointments, and services offered
  • Manage our call center
  • Maintain a tidy reception area
  • Order business cards, brochures, and stationery as needed

Requirements and Skills:

  • Proven work experience as a Salon Receptionist, Front Desk Representative, or similar role
  • Must be SM Savvy
  • Hands-on experience with office equipment, like printers and POS systems
  • Familiarity with processing transactions
  • Excellent communication abilities (verbal, phone, and email) with a customer service attitude
  • Solid organization and record-keeping skills
  • An ability to remain calm under stressful circumstances
  • High School diploma

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