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Component Specialist
2 months ago
Tipo de Trabajo
Tiempo completo
Descripción
MERRICK ha sido un líder en la industria de pesaje dinámico y alimentación desde 1908, desarrollando una reputación por diseñar y fabricar productos de manejo de materiales de alta calidad que son confiables y precisos.
Con una amplia gama de sistemas de pesaje, MERRICK maneja diversas aplicaciones de materiales a granel seco, desde cemento hasta productos alimenticios, generación de energía, minería, farmacéuticos, acero, plásticos, papel, productos químicos, materiales de construcción y tratamiento de aguas residuales.
Ofrecemos salarios competitivos y excelentes beneficios que incluyen atención médica, dental y de visión, cuentas de gastos flexibles y/o de cuidado dependiente, así como un plan 401k. Además, proporcionamos beneficios de vida básica y discapacidad a corto y largo plazo para todos los empleados a tiempo completo.
Información
Este documento no constituye un contrato de empleo, sino que tiene como objetivo proporcionar información necesaria para evaluar la idoneidad para el empleo. MERRICK se compromete a mantener un lugar de trabajo diverso e inclusivo, siendo un empleador que ofrece igualdad de oportunidades y no discrimina por raza, origen nacional, género, identidad de género, orientación sexual, estado de veterano protegido, discapacidad, edad u otro estatus legalmente protegido.
RESUMEN
Gestionar pedidos de piezas recibidos por correo, teléfono o en persona de clientes o empleados de la empresa.
CONOCIMIENTOS, HABILIDADES Y CAPACIDADES
- Proporcionar cotizaciones a nuestros clientes de manera oportuna.
- Actuar como enlace con Control de Producción para asegurar que los envíos se realicen a tiempo.
- Garantizar la precisión en la entrada de pedidos y la finalización de la documentación y correspondencia.
- Revisar los pedidos recibidos para verificar precios y nomenclatura.
- Utilizar todos los recursos disponibles para asegurar que el cliente reciba las piezas correctas para su equipo.
- Informar al cliente sobre precios unitarios, fechas de envío, posibles retrasos y cualquier información adicional necesaria.
- Ingresar datos en el sistema para determinar el costo total y la entrega anticipada para el cliente.
- Registrar o archivar copias de los pedidos recibidos según el nombre del cliente.
- Verificar el inventario y solicitar precios para pedidos que no están en stock.
- Calcular precios, descuentos, comisiones de representantes de ventas y cargos de envío.
- Recibir y resolver quejas de clientes.
- Colaborar con producción, ventas, envío, almacén o personal de transporte para agilizar o rastrear envíos perdidos o retrasados.
- Manejar solicitudes para reemplazar piezas defectuosas, siguiendo el proceso de RMA y órdenes de garantía según sea necesario.
- Intentar vender mercancía adicional al cliente.
- Promover un ambiente de trabajo de dignidad y respeto para todos.
- Colaborar como miembro del equipo y mantener buenas relaciones con los demás.
- Respetar las pautas y principios de igualdad de oportunidades.
- Asistir al trabajo puntualmente y estar listo para desempeñar funciones.
- Realizar otras tareas similares o relacionadas según se indique, asigne o sea necesario para lograr los objetivos del departamento de manera efectiva.
- Responsable de todas las preocupaciones dentro de su ámbito de trabajo y tiene la responsabilidad absoluta de remediar, informar y/o comunicar cualquier problema a gerentes, supervisores o gerentes de seguridad o medio ambiente según corresponda.
- Seguir todas las prácticas de trabajo seguras, cuidar de los compañeros de trabajo y mantener su área de trabajo limpia.
- Asegurar que el área cumpla con las normativas sobre residuos peligrosos, no peligrosos y residuos universales.
- Se requiere el uso de equipo de protección personal mientras se trabaja en la instalación de fabricación o en las instalaciones de los clientes:
- Gafas o gafas de seguridad aprobadas por la empresa.
- Zapatos de acero ESD aprobados por la empresa.
- Protección adecuada para las manos.
- Protección auditiva en áreas designadas.
- Vestimenta apropiada.
- Otro equipo de seguridad según sea necesario.
CALIFICACIONES
Para desempeñar este trabajo con éxito, un individuo debe poder realizar cada deber esencial de manera satisfactoria. Los requisitos que se enumeran a continuación son representativos del conocimiento, habilidad y/o capacidad requerida. Se pueden hacer ajustes razonables para permitir que individuos con discapacidades realicen las funciones esenciales.
- EDUCACIÓN Y/O EXPERIENCIA: Diploma de escuela secundaria o título equivalente (GED) y tres meses de experiencia relacionada.
- HABILIDADES LINGÜÍSTICAS: Capacidad para leer e interpretar documentos como reglas de seguridad, instrucciones de operación y mantenimiento, y manuales de procedimientos. Capacidad para redactar informes y correspondencia rutinaria. Capacidad para hablar de manera efectiva ante grupos de clientes o empleados de la organización.
- HABILIDADES MATEMÁTICAS: Capacidad para calcular cifras y montos como descuentos, intereses, comisiones, proporciones, porcentajes, área, circunferencia y volumen. Capacidad para aplicar conceptos de álgebra y geometría básica.
- HABILIDADES DE RAZONAMIENTO: Capacidad para resolver problemas prácticos y manejar una variedad de variables concretas en situaciones donde solo existe una estandarización limitada. Capacidad para interpretar una variedad de instrucciones proporcionadas en forma escrita, oral, diagramas o cronogramas. Capacidad para comprender conceptos mecánicos.
- HABILIDADES EN COMPUTACIÓN Y SOFTWARE: Microsoft Office, incluyendo Word, Excel, Access y Outlook. Software de fabricación visual, AutoCAD e Internet.
- EQUIPO: Computadora y otro equipo de oficina general.
- CERTIFICADOS, LICENCIAS, REGISTROS: Ninguno requerido.
Las demandas físicas descritas aquí son representativas de aquellas que deben cumplirse para que un empleado realice con éxito las funciones esenciales de este trabajo. Se pueden hacer ajustes razonables para permitir que individuos con discapacidades realicen las funciones esenciales.
- Mientras realiza las funciones de este trabajo, el empleado está regularmente (67-100%) requerido a sentarse, hablar, escuchar y usar las manos para manipular objetos, herramientas o controles.
- El empleado está frecuentemente (34-66%) requerido a extender las manos y los brazos.
- El empleado está ocasionalmente (1-33%) requerido a estar de pie, caminar, rotar el torso, agacharse, arrodillarse, encorvarse o arrastrarse.
- El empleado debe ocasionalmente (1-33%) tirar y empujar, alcanzar por encima de la cabeza, levantar y/o mover hasta 25 libras.
- Las habilidades visuales específicas requeridas para este trabajo incluyen visión cercana y la capacidad de ajustar el enfoque.
Las características del ambiente de trabajo descritas aquí son representativas de aquellas que un empleado encuentra al realizar las funciones esenciales de este trabajo.
- Mientras realiza las funciones de este trabajo, el empleado se encuentra frecuentemente en un entorno de oficina que es normalmente tranquilo y controlado climáticamente.
- Ocasionalmente, el empleado está expuesto a diferentes situaciones en el área de fabricación, como temperaturas altas o bajas, y puede estar expuesto a humos o partículas en el aire.
- El nivel de ruido en el entorno de fabricación es generalmente alto y puede requerir que el empleado use protección auditiva.
