Library Assistant 2
3 weeks ago
Job Summary: The City of Fond du Lac is seeking a highly skilled Library Assistant 2 to join our team. As a key member of the Information and Outreach Services department, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and maintaining public and staff computers.
Key Responsibilities:
- Instruct customers on the use of computers, the internet, printers, and other technology
- Install, update, troubleshoot, and maintain public and staff computers
- Staff the Reference or Help Desk
- Help users locate materials and use library resources
Requirements:
- Positive attitude, patience, and empathy necessary to produce friendly and efficient customer service
- Ability to utilize computers and basic computer programs such as the Microsoft Office Suite or Google Workspace
- Ability to troubleshoot and remedy basic computer issues
- Ability to configure, install, and update software and hardware
- Basic knowledge of adult books and interests
- Ability to interact well with adults, children, and teens
- Ability to pay close attention to detail, work with precision and accuracy
- Ability to establish good working relationships with other staff members and interact as part of a team
- Ability to exercise good judgment in evaluating situations and making decisions while working independently
- Ability to follow instructions and properly complete assignments
- Ability to sort and shelve books and other materials in proper alphanumeric order
Education/License/Certification Requirements: Bachelor's Degree or equivalent combination of library experience and education. Minimum one-year library or I.T. experience. Information Technology certifications desired.
How to Apply: Apply online at https://www.fdl.wi.gov/hr/library-assistant-2-info-outreach-services/
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