IT Operations Manager

1 week ago


Beltsville, Maryland, United States Peraton Full time

As a key member of the Peraton team, the IT Operations Manager will provide technical and functional leadership for IT Service Management, 24x7 Tier1 IT Support Operations, Systems Administration, and Incident Management.

Key responsibilities include ensuring all contractual responsibilities and deliverables are met according to the Performance Work Statement (PWS), providing strategic direction and leadership to the Support Desk, Systems Administration, and Networking teams, and overseeing the daily operations of the 24x7 Support Desk to ensure timely resolution of incidents and service requests.

The ideal candidate will have a Bachelor's degree in Computer Science, Mathematics, Physics, Engineering, or other related scientific or technical discipline, and 12 years of experience in IT, Cyber Security, and/or critical network infrastructure protection projects.

ITIL 4 Certification and minimum of 5 years experience with IT Service Management utilizing the ITIL Framework are also required.

U.S. citizenship is required, with an active Secret clearance and the ability to obtain a final Top Secret/SCI security clearance.


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