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Sales Associate

2 months ago

Virginia Beach, Virginia, United States Navy Exchange Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at the Navy Exchange. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our internal and external customers.

Key Responsibilities
  • Provide specialized services to customers, including layaway services, refunds, and merchandise exchanges.
  • Process transactions quickly and efficiently, while maintaining a professional demeanor.
  • Assist customers with opening NEXCARD accounts and provide basic program information.
  • Resolve customer problems and complaints in a timely and professional manner.
  • Communicate information to customers knowledgeably and legibly, and follow up on commitments to ensure successful sales encounters.
  • Participate in department meetings and contribute to the exchange of ideas regarding improvements in customer service and job performance.
  • Perform cash register transactions accurately and procedurally, and maintain a high level of awareness in assigned areas to deter theft.
  • Complete paperwork associated with merchandise inventory, movement, price adjustments, and customer returns accurately and completely.
Requirements
  • 1 year of responsible experience in clerical office or retail sales store work, demonstrating the ability to perform satisfactorily in the position to be filled.
  • Substitution of education for experience: study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.