Restaurant Manager

2 weeks ago


Pasadena, California, United States Star Leaf - Asian Cuisine Full time
Job Title: Maitre D'Job Summary

Star Leaf - Asian Cuisine is seeking a highly skilled and experienced Maitre D' to join our team. As the face of our restaurant, you will be responsible for ensuring that all guests receive the highest level of service from the moment they step through our doors.

Key Responsibilities
  • Greet and interact with guests in a professional, warm, and courteous manner
  • Organize special requests, birthdays, and banquets
  • Develop guest relationships and clientele through superior service and enhancing the guest experience
  • Maximize seating space and increase revenue based on seating all guests, walk-ins, and large parties
  • Touch every seated table at some point in their service experience
  • Create sections for FOH staff members and identify proper times for cuts
  • Follow and enforce policies, procedures, and service standards, safety and sanitation policies including emergency procedures
  • Maintain the ambience of the restaurant - lighting, music, cleanliness, etc
  • Address and resolve customer concerns and complaints
  • Navigate reservations platform (Open Table) and client database proficiently
  • Train, develop, and motivate all staff to uphold Starleaf's standards of excellence
Requirements
  • At least 2 years of relevant restaurant management experience and fluency in all applicable jurisdictional laws and regulations
  • Strong background in and passion for hospitality and deep knowledge of fine dining service standards
  • Candidates should be highly organized, efficient, and be able to work precisely
  • Must be capable, trustworthy, have integrity and excellent communication skills
  • Candidates should have an energetic, approachable positive disposition and ability to build relationships and motivate others
  • Candidates should demonstrate creativity and a commitment to the brand's success
  • Must have open availability and be able to work flexible hours
  • Physical requirements include but are not limited to the ability to handle and carry trays, smallware, equipment, or other items up to 50lbs, and to stand, walk up and downstairs, and exert well-paced mobility for an extended period

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