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Lead Customer Quality Specialist

2 weeks ago


Delaware City, Delaware, United States DuPont de Nemours, Inc. Full time
About Us

At DuPont de Nemours, Inc., we're working on innovations that matter. We provide essential materials for everyday technology devices, from smartphones to electric vehicles. Our commitment to sustainability makes our planet better.

Our Purpose

We empower the world with essential innovations to thrive. We work on things that matter and have the opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career.

Job Description

We have an exciting opportunity for a Lead Customer Quality Specialist in the Semiconductor Technologies business located in Newark, Delaware.

Key Responsibilities:
  • Provide technical service to top-tier customers and internal teams, including R&D, Product Quality Engineering (PQE), Manufacturing Operations, Improvement Engineering, and Marketing.
  • Manage customer complaints and requests, resolving issues through root cause identification, data analysis, and solution development.
  • Draft and communicate complaint resolution progress to customers, ensuring key performance metrics are met.
  • Work with global PQE team to draft customer notification letters and whitepapers.
  • Serve as the voice of the customer back into the business, prioritizing customer requirements into technical and quality roadmaps.
About This Role

This role will interface with top-tier customers globally and internal teams, providing technical expertise and guidance. The ideal candidate will be a strategic thinker, able to analyze complex issues and develop effective solutions.

What We Offer

We offer a collaborative environment where teamwork is celebrated, flexibility, and an inclusive atmosphere welcoming to all. You'll have the opportunity to experience a company committed to empowering the world with essential innovations to thrive.