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Restaurant Operations Manager

2 months ago

Brandon, Florida, United States Moe's Full time

About Moe's Restaurant

Moe's Restaurant is a dynamic and fast-paced environment where we strive to deliver exceptional customer experiences and drive sales growth. As an Assistant Manager, you will play a critical role in maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation.

Key Responsibilities

  • Ensure a High-Quality Operation
    • Oversee daily restaurant operations to ensure seamless execution of our brand standards.
    • Monitor and maintain high-quality food production, presentation, and service.
  • Maintain Controls
    • Implement and maintain effective controls to ensure accurate inventory management, cash handling, and labor scheduling.
    • Monitor and analyze sales data to identify opportunities for growth and improvement.
  • Manage Team Members
    • Recruit, train, and develop a high-performing team to deliver exceptional customer experiences.
    • Coach and develop team members to achieve sales and service goals.
  • Advocate a Team Environment
    • Foster a positive and inclusive work environment that promotes teamwork and open communication.
    • Encourage and recognize team members for their contributions and achievements.
  • Manage Personal Development
    • Develop and implement training programs to enhance team members' skills and knowledge.
    • Provide regular feedback and coaching to support team members' growth and development.
  • Ensure a High-Quality Operation
    • Conduct regular quality checks to ensure compliance with brand standards.
    • Address and resolve customer complaints in a timely and professional manner.
  • Provides Team Members, Managers, and Guests with a positive experience and atmosphere.
    • Ensure prompt, friendly service to all guests.
    • Ensure the production of high-quality food on a consistent basis.
  • Directs overall activities and performance of team members on a shift-by-shift basis.
    • Monitor and adjust labor schedules to meet business needs.
    • Ensure accurate and timely completion of daily paperwork and projects.
  • Responsible for assisting with the development of sales and marketing strategies and for implementing, advertising, and promoting campaigns.
    • Collaborate with the management team to develop and implement sales and marketing strategies.
    • Implement and promote campaigns to drive sales growth and customer engagement.
  • Responsible to support and execute brand sales driving initiatives such as promotions, new product introductions and brand loyalty initiatives.
    • Support and execute brand sales driving initiatives to drive sales growth and customer engagement.
    • Monitor and analyze sales data to identify opportunities for growth and improvement.
  • Manages efforts to ensure a positive guest and team experience.
    • Ensure quality and timely delivery of food and beverages orders through various ordering channels.
    • Monitor and address customer complaints in a timely and professional manner.
  • Maintains and inspects dining room, food receiving, food holding, preparation, production, and storage areas to ensure that health and safety regulations are adhered to at all times.
    • Conduct regular quality checks to ensure compliance with health and safety regulations.
    • Address and resolve any health and safety concerns in a timely and professional manner.
  • Completes daily paperwork and projects on a timely basis.
    • Ensure accurate and timely completion of daily paperwork and projects.
    • Monitor and adjust labor schedules to meet business needs.
  • Complies with cash control policies and procedures.
    • Ensure all managers, supervisors, and team members comply with cash control policy and procedures.
    • Monitor and address any cash control concerns in a timely and professional manner.
  • Drives positive results for labor through proactive scheduling and reacting to business trends.
    • Monitor and adjust labor schedules to meet business needs.
    • Ensure accurate and timely completion of daily paperwork and projects.
  • Controls operating costs by instituting awareness through the restaurant.
    • Monitor and analyze operating costs to identify opportunities for reduction.
    • Implement cost-saving initiatives to drive profitability.
  • Manage Team Members
    • Recruit, train, and develop a high-performing team to deliver exceptional customer experiences.
    • Coach and develop team members to achieve sales and service goals.
  • Ensures quality recruiting and training of new team members.
    • Develop and implement training programs to enhance team members' skills and knowledge.
    • Provide regular feedback and coaching to support team members' growth and development.
  • May participate in hiring, training, motivation, and evaluation of team members as directed by supervisor.
    • Participate in the hiring process to identify top talent.
    • Develop and implement training programs to enhance team members' skills and knowledge.
  • Creates positive relationships with team members and managers by treating all members with respect.
    • Foster a positive and inclusive work environment that promotes teamwork and open communication.
    • Encourage and recognize team members for their contributions and achievements.
  • Minimizes turnover by working with the management team to respond to and assist in resolving team member issues.
    • Monitor and address team member concerns in a timely and professional manner.
    • Develop and implement strategies to minimize turnover and improve team member satisfaction.
  • Ensures adherence to brand standards, company policies and procedures during shifts where they are the supervisor.
    • Monitor and enforce adherence to brand standards, company policies, and procedures.
    • Address and resolve any non-compliance in a timely and professional manner.
  • Supports and practices an open door policy.
    • Foster a positive and inclusive work environment that promotes teamwork and open communication.
    • Encourage and recognize team members for their contributions and achievements.

Job Type: Hourly/Part-Time

Education: High School Diploma or equivalent