Healthcare Operations Director

7 days ago


Jeffersonville, Indiana, United States Norton Healthcare Full time

Norton Healthcare, a leading healthcare provider in the region, is seeking an experienced Healthcare Operations Director to join our team at our hospital in Jeffersonville, Indiana.

About Norton Healthcare:

We are a not-for-profit hospital and healthcare system serving adult and pediatric patients from throughout Greater Louisville, Southern Indiana, the commonwealth of Kentucky, and beyond. With over 17,000 employees, we are one of the largest employers in the area.

About the Role:

This is a leadership position responsible for the overall daily operations of our facility, ensuring operational effectiveness, standardization, and optimization. The successful candidate will have experience in managing financial resources, analyzing staffing models, patient care models, and workflows to achieve optimal patient experience.

Main Responsibilities:

  • Operationalize programs to facilitate growth in volume/visits at the facility level and manage financial resources to meet or exceed budget expectations.
  • Provide operational oversight of the facility, managing productivity/staffing levels to best practice benchmarks for assigned departments.
  • Develop performance improvement measures and continually assess performance against these measures.
  • Effectively monitor service processes that are patient and family focused, ensuring patient satisfaction scores meet facility and department goals.
  • Ensure evidence-based key processes are followed to ensure the best possible patient outcomes.
  • Actively monitor compliance with state, federal, and DNV requirements.
  • Establish meaningful and measurable performance expectations for staff and manage complex hospital-based physician relationships and contracts.

Required Qualifications:

  • A minimum of three years' experience in leadership roles within healthcare settings.
  • Bachelor's Degree required; Master's Degree desired.

Benefits Package:

  • Paid vacation, sick days, and holidays.
  • Paid parental leave.
  • 403(b)/401(k) retirement plan.
  • Medical, dental, and vision insurance.

Pay Estimate: Based on industry standards and location, the estimated annual salary range for this position is $85,000-$110,000, depending on qualifications and experience.

We value diversity and inclusion: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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