Creative Retail Associate

4 days ago


Plattsburgh, New York, United States Michaels Stores Full time

At Michaels Stores, we're passionate about fueling the joy of creativity. As a Service Team Member, you'll play a vital role in delivering an exceptional customer experience in our stores.

As a Service Team Member, you'll be responsible for providing friendly customer service, helping customers shop our store, and finding what they're looking for. You'll ensure all customers receive a fast and friendly checkout experience and complete truck unloading and merchandise duties throughout the store.

  • Assist customers with shopping, locating products, and provide solutions
  • Provide a fast and friendly checkout experience; execute cash handling to standards
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards and complete enrollments
  • Educate customers on our Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in truck unload, stocking, and planogram (POGs) processes
  • Responsible to complete merchandise recovery and maintenance, including merchandise return/go back process and general store recovery to ensure a well-merchandised and in-stock store
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other team members
  • Cross trained in Custom Framing selling and production

We offer a competitive salary range of $15.00 - $17.70 per hour, depending on location and experience.

Our ideal candidate has retail and/or customer service experience and is able to work in a fast-paced environment.



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