Digital Support Specialist
2 days ago
About the Role:
As a Digital Support Specialist at CNB Bank, you will be responsible for providing top-notch technical support to our customers. You will be the go-to person for all digital banking-related queries and issues.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and in-person support
- Assist with online banking issues, including password resets and account applications
- Troubleshoot mobile banking problems and ensure seamless user experience
- Monitor support call volumes and identify persistent system issues
- Collaborate with vendors and resources to resolve errors and outages
Requirements:
- Minimum high school diploma or equivalent
- Bilingual a plus but not required
- Basic computer skills, including working knowledge of Windows operating environment and Microsoft Office basics
Compensation and Benefits:
We offer an estimated salary of $45,000 - $55,000 per year, depending on location and experience. Additionally, we provide a range of benefits, including health insurance, retirement plan, and paid time off.
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