Digital Support Specialist

2 days ago


Carlsbad, New Mexico, United States CNB Bank Full time

About the Role:

As a Digital Support Specialist at CNB Bank, you will be responsible for providing top-notch technical support to our customers. You will be the go-to person for all digital banking-related queries and issues.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and in-person support
  • Assist with online banking issues, including password resets and account applications
  • Troubleshoot mobile banking problems and ensure seamless user experience
  • Monitor support call volumes and identify persistent system issues
  • Collaborate with vendors and resources to resolve errors and outages

Requirements:

  • Minimum high school diploma or equivalent
  • Bilingual a plus but not required
  • Basic computer skills, including working knowledge of Windows operating environment and Microsoft Office basics

Compensation and Benefits:

We offer an estimated salary of $45,000 - $55,000 per year, depending on location and experience. Additionally, we provide a range of benefits, including health insurance, retirement plan, and paid time off.



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