Store Operations Manager

2 days ago


Providence, Rhode Island, United States Rack Room Shoes Full time
Job Title: Team Lead

Rack Room Shoes is seeking a highly motivated and experienced Team Lead to join our team. As a Team Lead, you will be responsible for assisting in the supervision and management of all day-to-day store operations, ensuring 100% compliance with established Company policies and procedures.

Key Responsibilities:
  • Provide leadership, guidance, and training to store staff, ensuring excellent customer service and sales performance.
  • Assume full responsibility for store operations in the absence of the Store Manager and Assistant Manager.
  • Manage customer issues with a sense of urgency and to the satisfaction of our customers.
  • Oversee all POS terminal transactions, sales, discounts, refunds, loyalty, and open/closing procedures.
  • Conduct inventory control, including shipping and receiving, price management, singles, damaged merchandise, and physical inventory.
  • Ensure sales floor merchandising and visual presentation meet company standards, including merchandise placement, sales floor maintenance, and promotional event directions.
  • Manage payroll control, including scheduling, payroll budget compliance, time and attendance, and training and development of direct reports.
  • Participate in loss prevention efforts to protect and control all Company assets.
Requirements:
  • Approved background check
  • Effective verbal and written communication skills
  • Managerial and organizational skills

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law.



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