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**General Manager

2 months ago

Dyersburg, Tennessee, United States TMX Finance Family of Companies Full time
About the Role

We are seeking a highly skilled and experienced General Manager to lead our store operations and drive business growth. As a key member of our team, you will be responsible for overseeing the success of our store and team, setting performance standards, and ensuring exceptional customer service.

Key Responsibilities
  • Coach, lead, and develop all store employees to achieve new business and increase store growth by demonstrating knowledge of and training on systems, company standards, account management, recovery, job duties, and performance reports.
  • Lead the charge and set the example for all store employees to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
  • Enforce adherence to quality standards, procedures, and local and state laws and regulations. Audit loan/pawn agreements and transactions to ensure staff accordance with procedures and practices.
  • Supervise and maintain office security, including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses. Conduct proper opening and closing procedures.
  • Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
  • Participate in the selection, review, hiring, and retention of new employees.
  • Develop work schedules in accordance with budget, workloads, and store needs. Ensure store is staffed for optimal performance.
  • Handle complex customer situations with integrity and professionalism.
  • Monitor and maintain internal and external store appearance and address basic facilities needs, including scheduling maintenance services. This includes overseeing store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.
  • Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
  • Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Requirements
  • High School Diploma or equivalent required.
  • Minimum two years of experience and proven success in a supervisory or leadership role in retail, financial, service, or related industries.
  • Excellent verbal and written communication skills.
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems.
  • Must be at least 18 years of age (19 in Alabama).
  • Background check required (subject to applicable law).
  • Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills
  • Associate degree or higher.
  • Experience in check cashing, document verification, money order processing.
  • Bilingual English/Spanish is a plus and may be required for certain locations.