Driver and Identification Service Center Specialist

3 weeks ago

Ottumwa, United States State of Iowa Full time
Job Summary

We are seeking a highly skilled and dedicated Service Center Specialist to join our team at the Iowa Department of Transportation. As a Service Center Specialist, you will play a critical role in ensuring the safety of Iowa's public by issuing accurate licensure and driving tests.

Key Responsibilities
  • Issue licenses or identification documents to Iowa drivers and citizens
  • Administer and score motorcycle skills, car, truck, passenger, and CDL pre-trip, skills, and road driving examinations
  • Provide expert knowledge of driver's license eligibility, licensing requirements, and identification requirements based on the federal REAL ID standards
  • Review State and Federal record and database information to determine issuance/non-issuance eligibility
  • Complete vision and hearing screenings
  • Obtain customer photo and signature for licenses or identification documents
  • Act as point of contact for customer questions and inquiries
  • Support teammates through knowledge sharing, training, mentoring, and other activities
Requirements
  • Graduation from high school (or GED equivalent) and experience equal to three years of full-time clerical or closely related work
  • A total of three years of education and/or full-time experience, where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience
  • Current, continuous experience in the state executive branch that includes six months of full-time work as a Driver & Identification Service Center Associate
What We Offer
  • Competitive pay and benefits package, including health, dental, flexible spending, and life insurance
  • Opportunities for professional growth and development
  • Paid time off, including biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year
  • Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
  • Optional 401A plan with employer contributions
  • Employee Discount Programs from various vendors

We are an equal opportunity employer and welcome applications from diverse candidates. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer.

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