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Senior Service Delivery Manager

2 months ago

Winter Garden, Florida, United States Randstad Digital Full time

Job Summary:

Randstad Digital is seeking a highly experienced Senior Service Delivery Manager to lead our Global Project Engineering and Management organization. This role will support multiple facets of our network, wireless, and infrastructure components across various locations.

Key Responsibilities:

  • Provide technical oversight to a team of 24 engineers and 3 technical leads, ensuring seamless delivery of projects.
  • Collaborate with cross-functional teams to drive project success and meet customer requirements.
  • Develop and implement technical strategies to improve project efficiency and quality.
  • Manage technical project requirements, ensuring alignment with customer needs and expectations.
  • Utilize ServiceNow to track and manage project progress, ensuring timely delivery and high-quality results.

Requirements:

  • 8+ years of experience leading a team of engineers in a fast-paced environment.
  • Extensive experience with various Cisco platforms, including Catalyst, Nexus, ISR, and ASR.
  • Lab testing and setup expertise with virtual tools, such as GNS3 and EVE-NG.
  • Understanding of firewalls and data center implementations.
  • High level of proficiency with ServiceNow.