Banquet Houseperson

4 weeks ago


New Orleans, Louisiana, United States LNO Hotel Corporation Full time

At LNO Hotel Corporation, we're committed to delivering exceptional meeting experiences that exceed our guests' expectations. As a Banquet Houseperson, you'll play a vital role in ensuring the smooth execution of events, from setup to cleanup.

Key Responsibilities:

  • Review event orders and assignment sheets to determine function requirements
  • Ensure all cleaning duties are completed, including doors, door frames, walls, and air walls
  • Conduct thorough cleaning inspections of meeting rooms and assigned areas
  • Maintain high standards of cleanliness and equipment condition
  • Communicate promptly with guests regarding requests and changes
  • Report inventory discrepancies and lost items to supervisors
  • Notify banquet managers and conference coordinators of guest request changes
  • Ensure all equipment is in clean working condition

Supportive Functions:

  • Promote teamwork and collaboration among colleagues
  • Notify management of problems and unusual matters
  • Provide excellent service to guests, management, and fellow employees
  • Attend hotel meetings and training sessions
  • Maintain a clean and organized work area
  • Execute emergency procedures according to hotel standards
  • Comply with safety regulations and procedures
  • Comply with hotel standards, policies, and rules
  • Recycle whenever possible
  • Stay informed about hotel information and changes
  • Adhere to hotel uniform and grooming standards

Requirements:

  • Exceptional guest service skills
  • Ability to stand, stoop, bend, and lift items weighing up to 100 pounds
  • Ability to push, pull, or move portable table/chair cart units
  • Ability to work flexible schedules, including weekends and holidays
  • Ability to stand for long periods

Education and Experience:

  • High school diploma or equivalent
  • One+ years of experience as a Set Houseperson in a high-volume, upscale hotel

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