Guest Services Ambassador

1 week ago


Excelsior, Minnesota, United States Westwood Community Church Full time
Job Summary

We are seeking a highly skilled and compassionate Guest Services Representative to join our team at Westwood Community Church. As a key member of our Executive Office team, you will be responsible for providing exceptional customer service to our guests, both on the phone and in person.

Key Responsibilities
  • Greet and assist guests with a warm and welcoming smile, providing a positive first impression.
  • Manage main desk phone calls, answering questions and directing calls as needed with professionalism and confidentiality.
  • Route in-person and phone Pastor-On-Call requests with discretion and care.
  • Prepare and serve coffee in the commons area to create a cozy atmosphere for our guests.
  • Maintain the safety and security of the Commons, being vigilant and following proper guidelines.
  • Manage USPS and package deliveries and pickups with efficiency.
  • Manage Lost & Found items with attention to detail.
  • Assist with projects to support Westwood staff as needed.
  • Carry out other responsibilities as assigned by supervisor.
Requirements
  • A life that honors God in heart, actions, and relationships, with a goal of becoming more like Jesus.
  • One to two years of general office experience (preferred).
  • Proficient with Microsoft Office tools.
  • Excellent verbal communication skills, both on the phone and in person.
  • Ability to handle confidential information with professionalism.
  • Ability to relate to other Westwood staff and church attenders at large.
  • Endorse and support Westwood's Statement of Faith.
  • Remain a member in good standing of Westwood Community Church.


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