IT Customer Service Specialist

4 weeks ago


Offutt Air Force Base, United States General Dynamics Full time
Job Summary:

We are seeking a highly skilled IT Customer Service Specialist to join our team at General Dynamics Information Technology (GDIT). As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on ensuring that our clients receive timely and effective support for their IT needs.

Responsibilities:
  • Provide technical support and assistance to clients via phone, email, and in-person interactions.
  • Identify and resolve technical issues in a timely and efficient manner.
  • Collaborate with internal teams to ensure seamless delivery of IT services.
  • Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty.

Requirements:
  • 10+ years of related experience in IT customer service and support.
  • Strong technical skills and knowledge of IT systems and infrastructure.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

Clearance Level:
Top Secret/SCI

Work Location:
USA NE Offutt AFB

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.



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