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Technical Support Specialist
1 week ago
We are seeking a highly skilled and motivated Technical Support Specialist to join our IT Team in Concord, NH. As a key member of our team, you will be responsible for providing top-notch technical support to our end-users, ensuring seamless operation of our systems and infrastructure.
Key Responsibilities- Provide help desk support to all GSIL computer users involving desktop hardware/software, operating systems, printers, and tablets.
- Use a remote support platform to assist remote users.
- Create Active Directory user accounts.
- Configure equipment for users, including desktops, laptops, Chromebooks, tablets, and cell phones.
- Install PC/LAN hardware and software and coordinate hardware and software updates to workstations.
- One to three years of experience providing IT support which includes troubleshooting hardware, software, and operating systems in an office environment.
- Tech savvy with working knowledge of Microsoft Office 365 products and remote-control software.
- Proficient with the Windows Operating System and Active Directory.