Customer Experience Associate

2 weeks ago


Pottsville, Pennsylvania, United States Weis Markets Full time
Customer Experience Coordinator Job Description

Weis Markets is seeking a Customer Experience Coordinator to join our team. As a Customer Experience Coordinator, you will be responsible for ensuring a positive and efficient shopping experience for our customers.

Key Responsibilities:
  • Direct and manage the flow of customers through the Front End, ensuring a smooth and efficient checkout process.
  • Provide exceptional customer service, responding to customer inquiries and resolving concerns in a professional and courteous manner.
  • Enforce security and cash control procedures to prevent losses and maintain a secure shopping environment.
  • Monitor and provide feedback to management on the performance of cashiers and lot attendants, ensuring high levels of productivity and customer satisfaction.
  • Participate in training and retraining of front-end associates to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Operate front-end scanning equipment and register, performing all related checkout procedures with accuracy and efficiency.
  • Assist with answering phone calls and using the intercom for necessary announcements or pages.
  • Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions and provide recommendations.
  • Responsible for general sanitation in the department, following cleaning schedules and guidelines to ensure a clean and safe shopping environment.
  • Ensure smooth function of the department and store by cooperating with co-workers and superiors.
Qualifications:
  • Education: High school diploma or general education degree (GED) or equivalent experience.
  • No prior experience required, but a willingness to learn and grow with the company is essential.

Weis Markets is an Equal Opportunity Employer and is committed to a policy of Equal Employment Opportunity. We welcome applications from diverse candidates and are proud to be an inclusive and diverse workplace.



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