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Customer Service Manager

1 month ago


Potomac, Maryland, United States Aramark Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager.

About the Role

This is an exciting opportunity to work in a fast-paced environment where you will be responsible for providing exceptional customer service and ensuring that all guests have a positive experience.

The successful candidate will possess excellent communication and interpersonal skills, with the ability to lead and motivate a team of Guest Services Support Staff. You will be responsible for coordinating registration functions and transportation for all guests, training Front Desk/Concierge personnel, and overseeing front desk and concierge tasks to ensure world-class service.

As a key member of our team, you will be expected to maintain a high level of professionalism at all times, demonstrating a strong commitment to delivering exceptional customer experiences.

About Aramark

Aramark is a leading provider of food, facilities, and uniforms services to businesses, institutions, and consumers around the world. Our mission is to enrich and nourish lives through innovative hospitality and leadership solutions.

Salary and Benefits

We offer a competitive salary range of $21.47 to $24.00 per hour, depending on experience. In addition, you will be eligible for comprehensive benefits, including medical, dental, vision, and work-life resources.

You will also have access to paid time off, retirement savings plans like 401(k), and disability coverage. We believe in investing in our employees' well-being and providing opportunities for growth and development.

Requirements

To be considered for this role, you must possess:

  • Excellent communication and interpersonal skills
  • Leadership and motivation skills
  • Ability to work in a fast-paced environment
  • Strong organizational abilities
  • Knowledge of personal computers and software applications

You should also have experience in guest services or a related field, with a minimum of two years' experience in a supervisory role.

If you are a results-driven and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.