Geek Squad Agent

3 weeks ago

Secaucus, New Jersey, United States Best Buy Full time
Job Summary

We are seeking a highly skilled and customer-focused Geek Squad Agent to join our team at Best Buy. As a Geek Squad Agent, you will be the first point of contact for customers seeking technology support and solutions.

Key Responsibilities
  • Provide exceptional customer service during the check-in and checkout process
  • Understand technology issues by asking questions, listening, and providing accurate time estimates for next steps
  • Help set up and repair technology devices for customers
  • Monitor service queues and provide accurate status updates to customers
  • Clearly communicate and partner with fellow agents
Requirements
  • 3 months of experience in working in retail or customer service
  • Passion for technology and desire to solve problems
  • Ability to adapt and learn new skills in a fast-paced industry
  • Flexibility to work a variety of shifts, including holidays, nights, and weekends
What We Offer
  • Competitive pay
  • Generous employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being
About Us

As part of the Best Buy team, you will help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life.

We are committed to being a great place to work, where you can unlock unique career possibilities and bring your full, authentic self to work.

  • Geek Squad Agent

    3 weeks ago

    Secaucus, United States Best Buy Full time

    As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions. We'll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we'll create a...