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Security Operations Specialist

2 months ago

West Chester, Pennsylvania, United States Comcast Full time
Job Summary

The Comcast Security Operations Center Specialist plays a critical role in supporting the monitoring and response to internal and external security events that may impact senior leadership, staff, business assets, reputation, and facilities. This position assists in conducting video patrols, monitoring security camera feeds, and investigating security alarms. The Specialist contributes to the analysis of security incidents and the monitoring of open-source media for security-related events. They provide support in executing security policies, maintaining physical security systems, and communicating significant matters to the management team.

Core Responsibilities
  • Assist in monitoring internal and external security events to identify potential threats and vulnerabilities.
  • Support video patrols, monitor security camera feeds, and participate in the investigation of security alarms.
  • Contribute to the analysis of security incidents, reviewing findings, and identifying patterns or trends.
  • Support the monitoring of open-source media for security-related events and potential impacts.
  • Provide timely and accurate information to support the protection of people, assets/intellectual property, and facilities.
  • Follow security policies and procedures to ensure compliance and contribute to process improvement.
  • Assist in the monitoring and maintenance of physical security systems.
  • Document and communicate relevant information to support decision-making processes.
  • Support training activities for new Specialists and third-party Security Operators.
  • Assist in the development of standard operating procedures (SOPs) and training materials.
  • Communicate effectively with peers, partners, customers, and employees.
  • Participate in the continuous improvement of SOC processes and procedures.
  • Maintain awareness of emerging threats, vulnerabilities, and industry best practices.
Requirements
  • Demonstrated ability to work in a dynamic environment and manage multiple tasks.
  • Strong communication and interpersonal skills.
  • Proficiency in computer skills (Word, Excel, PowerPoint, and Outlook).
  • Basic knowledge of access control, video management, and intrusion detection systems.
  • Familiarity with incident management processes.
  • Analytical mindset with the ability to identify and escalate critical issues.
  • Attention to detail and accuracy in work.
  • Awareness of relevant regulations and compliance requirements.
  • Interest in threat intelligence platforms and tools.
  • Understanding of basic network security concepts and protocols.
  • Familiarity with physical security systems.
Preferred Qualifications
  • Certification or accreditation from a risk or security management program such as: Associate Protection Professional (APP), Physical Security Professional (PSP), Certified Emergency Manager (CEM), Certified Business Continuity Professional (CBCP), Certified Information Systems Security Professional (CISSP), or CompTIA Security+ is a plus.
  • Security operations center, call center, or emergency dispatch center experience is a plus.
Working Conditions

This position requires sitting, heavy phone usage, and screen exposure for extended periods of time. Must be flexible with schedules and willing to work holidays, nights, weekends, and overtime. Potentially high-stress environment with exposure to multiple aspects of emergency incidents.

Comcast Values
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.