Operational Resilience Lead

3 weeks ago

Tampa, Florida, United States Hispanic Technology Executive Council Full time

The Operational Risk Sr Officer I is a strategic professional who closely follows the latest trends in their field and adapts them for application within their job and the business. Typically, a small number of people within the business provide the same level of expertise. Excellent communication skills are required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular, colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Key Responsibilities:

  • Oversee and challenge Citigroup's Enterprise Resiliency Management organization, inclusive of Business Continuity and Operational Resilience program governance, methodology, implementation, adoption, and execution.
  • Establish and oversee the application of operational risk policies, technology, and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
  • Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
  • Governance and oversight may include work associated with Business Continuity, Third-party, Technology, Cyber, Premises, Human Capital, and Operational Resilience.
  • Collaborate with FLOD technical Subject Matter Experts (SMEs) and management regarding all aspects of Business Continuity, Operational Resilience, and Technology recovery planning and testing.
  • Serves as a subject matter expert for all performance issues that surface.
  • Issues Management (KPI/KRI/Corrective Action Plans)
  • Resolves transactional level escalations coming from the vendor or internal partners
  • Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
  • Monitors goals are met through performance, risk, and relationship oversight of our extended supply chain and ensures compliance
  • Collaborates to resolve any issues which fall within the terms of the contract. Escalate those that require commercial or legal support.
  • Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

Requirements:

  • 10+ years of experience in Business Continuity, Operational Resilience, Technology Risk, or Operational Risk Management desired.
  • Strong knowledge of business continuity, disaster recovery, crisis management, and operational resilience concepts and principles.
  • Certification in either Business Continuity, Operational Resilience, Disaster Recovery preferred but not required.
  • Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships.
  • In-depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations. Ability to effectively communicate complex topics to a broad audience.
  • Detailed-oriented with analytical skills, as the role requires a large amount of data manipulation and presentation. Expert in Microsoft Office Tools.
  • Third-Party Oversight/Vendor Oversight experience preferred.
  • Bachelors/University degree, Masters degree preferred.

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