Emergency Department Front Desk Representative

1 week ago


Rockport, Maine, United States MaineHealth Full time

About the Role

The Emergency Department Receptionist plays a vital role in ensuring the smooth operation of our emergency department. As a key member of our team, you will be responsible for answering phone calls in a professional manner, triaging calls, and greeting patients and visitors in a friendly and caring manner.

Key Responsibilities

  • Answer phone calls and respond to patient inquiries in a timely and professional manner
  • Greet patients and visitors in a friendly and caring manner
  • Maintain a clean and organized area in the Nurse's Station

Requirements

  1. Education: High school diploma or equivalent preferred
  2. License/Certifications: None required
  3. Experience: None required
  4. Able to use Meditech systems with accuracy
  5. Understands workflow in central work area to maintain a proper flow of patients
  6. Ability to work independently in a fast-paced environment
  7. Good keyboard skills and reasonably good computer skills with detail and accuracy
  8. Excellent customer service skills

Why Work with MaineHealth?

MaineHealth is a top healthcare organization that values its employees and provides a comprehensive benefits package, including paid time off, life and disability insurance, paid family leave, tuition reimbursement, and a retirement/pension plan. We prioritize the health and safety of our employees and provide opportunities for growth and development.



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