Customer Service Associate
2 weeks ago
Covenant Logistics is seeking a skilled Customer Service Representative to ensure seamless communication between customers and our team. As a key member of our warehouse operations, you will play a vital role in supporting daily activities and ensuring accurate data entry, scheduling updates, and shipping documents are processed efficiently.
Key Responsibilities- Process all date entry, scheduling updates, and shipping documents accurately to support daily Colgate warehouse operations.
- Act as the first point of contact between customers and Covenant, providing excellent communication and resolving any issues promptly.
- Prioritize and process both Inbound and Outbound paperwork and BOLs (Bill of Lading) with high accuracy.
- Aid Inventory Control in completing monthly cycle counts and updating the system accordingly.
- Perform data entry and reporting tasks as necessary.
- Ability to learn HighJump Warehouse Advantage system and customer operating systems.
- General safety knowledge.
- Excellent communication skills, both verbal and written, to interact with customers, colleagues, and management.
- Basic computer skills and Microsoft Office proficiency required.
- High School Diploma or Equivalent.
- One year of previous administrative/warehouse experience is preferred.
We offer a competitive compensation package, including:
- Pay Range: $46,467.20-$50,544.
- 401(k) match.
- Full Health Benefits Package, including Medical, Dental, Vision, Telemedicine, Short- & Long-Term Disability, Health Savings Account, and Life Insurance.
- Paid Time Off & Holidays.
- Cultural Perks, such as Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance, and Employee Assistance Program.
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