Care Coordinator
4 weeks ago
Located in:
New Jersey
The Care Coordinator - Certified Medical Assistant (CC-CMA) plays a vital role in facilitating patient continuity of care with the healthcare team. Under the clinical direction and oversight of the Primary Care Provider and Advanced Practical Nurse, the CC-CMA coordinates care for patients needing support by collaborating with the patient, family, physician, providers, nurses, and other members of the healthcare team to identify needs and expedite valuable, appropriate, and cost-effective care.
Key Responsibilities- Facilitate engagement between PCP and patient.
- Assist clinical providers by maintaining practice workflow, escalate acute issues to the provider timely.
- Follows instructions closely and reports observations and symptoms indicative of the patient's reactions to treatments and patient complaints.
- Responsible for scheduling accurate initial evaluations, follow-up appointments and cancellations.
- Initiates all appointment reminder calls in a professional and courteous manner, projecting appropriate language and tone of voice.
- Prioritizes duties and responsibilities and completes them accurately and in a timely fashion.
- Maintains confidentiality and demonstrates responsible judgment by updating knowledge, referring problems through appropriate channels, and observing the policies and procedures.
- Obtain and enter patient history, chief complaint, and update the medication list into the electronic medical record.
- Maintains compliance with legal requirements, HIPAA, OSHA, and company policies.
- Assisting with other office duties including answering phones, faxing, filing, etc.
- Keeps supplies ready by inventorying stock, placing orders, verifying receipt, sorting, and storing.
- Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations.
- Participation in required staff huddles.
- Maintain predetermined patient caseload.
- Exercise sound clinical judgment, seek advice and sign off from Advanced Clinical Nurse or clinical leadership as appropriate.
- Take initiatives in finding solutions to difficult and/or sensitive problems.
- Participate in quality gap closures.
- Work as a patient advocate.
- Perform other duties/tasks as requested by providers, coordinators, and management in accordance with office procedures/policies or other miscellaneous job-related duties as assigned.
- Enhance practice reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
- Current NJ CMA certification.
- Two (2)+ years of experience in one or more of the following settings: Acute Care, Ambulatory, Specialty, Physician Office, or Home Health.
- Willingness & ability to interact with healthcare personnel within a variety of clinical settings.
- Understanding of HIPAA, Confidentiality Obligations and nursing best practice.
- Demonstrated ability to work as part of a team.
- Excellent interpersonal and organizational skills.
- Candidate must be able to execute workflows and work together with APNs and other members of the multi-disciplinary care team.
- Knowledge of Payor programs and Quality Metrics.
- Ability to review clinical data to address care opportunities and healthcare utilization trends.
- Critical thinking skills & able to adapt to a fast complex working environment.
- Strong autonomous problem-solving ability.
- Excellent time management skills.
- Multitasking and prioritization working in a high-volume environment with minimal supervision.
- Ability to undertake a variety of diverse care tasks and work in a multidisciplinary team.
- Compassionate and able to handle stress.
- Documentation accuracy in medical record.
- Adaptable to new technologies and software.
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