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Customer Service Representative

2 weeks ago


Pleasant Hill, California, United States H&R Block Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at H&R Block. This role involves providing exceptional customer service, matching clients with tax professionals, and ensuring seamless interactions.

Key Responsibilities:
  • Answer phones and greet clients in a personalized manner
  • Match clients with the best-suited tax professional for their needs
  • Schedule clients based on their preferences
  • Handle client exits, ensuring all current and future needs are met
  • Maintain office cleanliness and organization of resources
What You'll Do

In this role, you will be the first point of contact for clients, setting the tone for their experience at H&R Block. Your excellent communication skills and ability to multitask will enable you to efficiently manage multiple responsibilities, ensuring that every client interaction is positive and productive.

Benefits

This position offers a range of benefits, including opportunities for growth and development within our company. As a valued member of our team, you will have access to training and support to help you excel in your role.