Front Line Customer Service Representative

4 days ago


Mira Loma, California, United States Pollo Campero Full time

About Us

At Pollo Campero, we are committed to providing an unforgettable experience for our customers. As a Front of House Team Member, you will play a crucial role in guiding guests through our menu and ensuring their needs are met.

Responsibilities

  • Welcome new and repeat guests with a smile, making them feel valued and appreciated.
  • Stay knowledgeable about all menu items, suggesting meals that fit each guest's preferences and answering questions confidently.
  • Verify orders for accuracy, manage take-out orders, process transactions, and follow cash handling procedures to ensure a seamless experience.
  • Operate the cash register efficiently, counting money and providing change correctly to satisfy our guests' payment needs.
  • Work closely with management to count registers before and after each shift, preventing any discrepancies.
  • Assist with front-line food preparation procedures, such as packaging and taking orders to tables, maintaining our high standards of quality and speed.
  • Deliver exceptional customer service by providing quick, efficient service and quality products, exceeding our guests' expectations.
  • Maintain effective communication and teamwork in a fast-paced restaurant environment, adhering to safety rules and policies.

Requirements

  • You must be at least 18 years old and fluent in English and Spanish.
  • Preferred: 1+ year of experience in similar roles, showcasing your skills and passion for customer service.
  • You should be able to lift and push 50 pounds, stand for extended periods, and adapt to various work schedules, including nights, weekends, and holidays.
  • A strong commitment to personal hygiene and safety is essential, aligning with our company policies.
  • Please provide authorized U.S. work documents, ensuring compliance with regulations.

Compensation

As a valued member of our team, you can expect a competitive hourly rate of $20.00 per hour, reflecting the demands of this critical role in our busy restaurant environment.



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