Front Line Customer Service Representative
4 days ago
About Us
At Pollo Campero, we are committed to providing an unforgettable experience for our customers. As a Front of House Team Member, you will play a crucial role in guiding guests through our menu and ensuring their needs are met.
Responsibilities
- Welcome new and repeat guests with a smile, making them feel valued and appreciated.
- Stay knowledgeable about all menu items, suggesting meals that fit each guest's preferences and answering questions confidently.
- Verify orders for accuracy, manage take-out orders, process transactions, and follow cash handling procedures to ensure a seamless experience.
- Operate the cash register efficiently, counting money and providing change correctly to satisfy our guests' payment needs.
- Work closely with management to count registers before and after each shift, preventing any discrepancies.
- Assist with front-line food preparation procedures, such as packaging and taking orders to tables, maintaining our high standards of quality and speed.
- Deliver exceptional customer service by providing quick, efficient service and quality products, exceeding our guests' expectations.
- Maintain effective communication and teamwork in a fast-paced restaurant environment, adhering to safety rules and policies.
Requirements
- You must be at least 18 years old and fluent in English and Spanish.
- Preferred: 1+ year of experience in similar roles, showcasing your skills and passion for customer service.
- You should be able to lift and push 50 pounds, stand for extended periods, and adapt to various work schedules, including nights, weekends, and holidays.
- A strong commitment to personal hygiene and safety is essential, aligning with our company policies.
- Please provide authorized U.S. work documents, ensuring compliance with regulations.
Compensation
As a valued member of our team, you can expect a competitive hourly rate of $20.00 per hour, reflecting the demands of this critical role in our busy restaurant environment.
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