Customer Service Operations Specialist
2 weeks ago
DAIOHS U.S.A., INC. has been a leading provider of office coffee solutions in the United States for nearly half a century.
Salary and BenefitsThe estimated salary for this position is between $18.00 and $24.00 per hour, with opportunities for paid time off, 401(k) matching, medical, dental, and vision insurance, and life insurance.
Job DescriptionThis Customer Service Operations Specialist will be responsible for processing a high volume of incoming calls and emails related to customer orders, products, services, and equipment.
- Process customer orders submitted by telephone, email, and fax.
- Relay customers' concerns and requests to the appropriate team members in a timely fashion.
- Generate daily manifests for Route Drivers and Service Technicians using specialized computer software.
- Check in Route Drivers at the end of the workday and reconcile all customer funds received during deliveries.
The successful candidate will also be responsible for:
- Dispatching Service Technicians to respond to repair calls and coordinating service installations.
- Making regular calls to accounts with outstanding balances and assisting in maintaining accounts receivable over 60 days and attrition at five percent or less.
- Processing and applying payments to customer accounts.
- Communicating sales leads to appropriate branch personnel.
- Providing backup support with daily sales reports, bank accounts, and month-end processes in supervisor's absence.
To be successful in this role, candidates should have:
- A high school diploma or equivalent.
- Past experience in a similar role.
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