Customer Service Representative

2 days ago


Murfreesboro, Tennessee, United States Fifth Third Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a CSR/Teller at our University Center location in Murfreesboro, TN. As a CSR/Teller, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service in all interactions, ensuring a positive experience for every customer.
  • Deepen relationships with customers by listening to their needs, asking questions, and guiding them to meet their financial goals.
  • Respond promptly to customer inquiries, resolving issues and finding solutions.
  • Maintain confidentiality and adhere to the Bancorp Code of Business Conduct and Ethics.
  • Perform daily office responsibilities, including balancing records and maintaining knowledge of bank policies and procedures.
  • Referrals: Identify customer needs and refer customers to Bankers and business partners for consultative conversations.
Requirements
  • High school diploma/GED required.
  • Ability to interact comfortably and confidently with the public.
  • Knowledge of retail policies and procedures.
  • Flexibility in scheduling.
Working Conditions

Normal office environment with extensive viewing of computer screens.



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