Dental Office Operations Specialist

2 days ago


Monroe, Washington, United States Monroe Family Dentistry Full time
Job Description:
We are seeking a highly skilled and organized individual to join our team as a Patient Experience Coordinator. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support. In this role, you will answer incoming calls, schedule patient appointments, verify insurance coverage, collect and manage patient balances, oversee patient health information, and validate treatment plans. You will also be responsible for ensuring a seamless patient experience throughout their visit from check-in to check-out.

Responsibilities:
  • Answering incoming calls and responding to patient inquiries
  • Scheduling patient appointments and managing the appointment book
  • Verifying insurance coverage and processing claims
  • Collecting and managing patient balances and payments
  • Oversight of patient health information and maintaining confidentiality
  • Validating treatment plans and ensuring accurate billing
  • Ensuring a positive patient experience through excellent customer service

Qualifications:
  • High School Diploma or equivalent
  • Proficiency in dental patient management software
  • Previous experience working at the front desk of a dental office is preferred
  • Familiarity with dental terminology is highly preferred
  • Strong teamwork and communication skills
  • Ability to multitask and work in a fast-paced environment
  • Attention to detail and ability to maintain confidentiality

Estimated Salary: $55,000 - $75,000 per year, depending on experience

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