Hospitality Ambassador

We are seeking a motivated and customer-focused individual to join our team as a Host at Sassy Bass. In this role, you will be responsible for providing a unique and memorable dining experience for our guests by warmly greeting them upon arrival, efficiently seating them at tables, and delivering exceptional service throughout their visit.

At Sassy Bass, we strive to create an EXPERIENCE that is truly unforgettable. Our team of highly motivated professionals shares a passion for creating unique and memorable experiences through the care and effort we put into our food, service, and coaching.

• Primary Responsibilities:
• Promote and maintain a positive and welcoming atmosphere in the restaurant
• Greet and seat guests promptly and efficiently
• Record guest names and party sizes, provide menus and inform servers of guests' needs
• Assign guests to suitable tables according to rotation and server loads
• Locate waiting parties when tables become available
• Ensure guests' satisfaction with food and service, respond to complaints, and make conversation
• Answer phone calls, respond to inquiries, and transfer calls
• Maintain contact with kitchen staff, management, serving staff, and guests to ensure proper dining details and address customer concerns
• Inspect dining and serving areas for cleanliness and proper setup
• Inform guests of establishment specialties and features
• Direct guests to coatrooms and waiting areas
• Relay messages to servers and bussers as needed
• Thank guests as they leave and invite them to return
• Attend all scheduled employee meetings and offer suggestions for improvement
• Coordinate with fellow employees to meet guests' needs and support the operation of the restaurant
• Fulfill additional duties as necessary to ensure efficient operations and guest satisfaction

We offer a competitive salary range of $25,000 - $35,000 per year, depending on experience, as well as opportunities for growth and development within our company.

• Requirements:
• Previous restaurant hosting or serving experience preferred
• Friendly and customer-focused personality
• Ability to articulate clear greetings and farewells to guests and understand requests for assistance
• Ability to clearly communicate guests' needs to Servers, Bussers, Managers, etc.
• Effective communication skills over the telephone
• Able to carry trays or supplies (10-30 lbs.)

Please note that these requirements are subject to change based on business needs and local regulations.