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Front Desk Manager

2 months ago

Midlothian Texas, United States Courtyard Dallas at Midlothian Full time
{"title": "Front Desk Manager", "description": "Job Summary

The Front Desk Manager is responsible for ensuring the smooth operation of the Front Office, providing exceptional service to guests, and maximizing room revenue and occupancy. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities:
  • Respond to guest requests, problems, and complaints in a timely and professional manner.
  • Motivate, coach, and discipline Front Desk personnel to ensure excellent service delivery.
  • Ensure compliance with brand and company training standards.
  • Prepare and conduct Front Desk interviews and follow hiring procedures.
  • Conduct employee performance appraisals and develop employee morale.
  • Maximize room revenue and occupancy by reviewing status daily and analyzing rate efficiency.
  • Attend Rooms Merchandizing meetings and participate in the M.O.D. program.
  • Be responsible for developing a manager as assigned by the Corporate Office.
  • Ensure all end-of-month report dates are met.
  • Review Front Desk staff's worked hours for payroll compilation and submit to Accounting.
  • Prepare employee schedules according to business forecast, payroll budget guidelines, and productivity requirements.
  • Ensure no-show revenue is maximized through consistent and accurate billing.
  • Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders, vouchering of invoices, and checkbook accounting.
  • Ensure participation in the monthly Aimbridge team meeting.
  • Focus the Front Desk Department on their role in contributing to guest service scores.
  • Monitor all V.I.P.'s, special guests, and requests.
  • Maintain required pars of all front office and stationary supplies.
  • Review daily Front Office work and activity reports generated by Night Audit.
  • Review Front Office log book and Guest Request log on a daily basis.
  • Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
  • Be familiar with all corporate sponsored programs and standards and procedures for each.
  • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
  • Conduct meetings according to Aimbridge Hospitality standards as required by management.
  • Other duties as required.
Company Overview

Courtyard Dallas at Midlothian is a leading hotel management company with a growing portfolio of over 1,550 hotels in all 50 states and 22 countries. Our associates are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Benefits
  • Competitive salary and benefits package
  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401k retirement plan
"}