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Coffee Specialist

2 months ago

Bloomington, United States Aramark Full time

Position Overview: The Beverage Artisan is responsible for crafting and serving a variety of beverage orders in accordance with brand standards and customer preferences. This role is essential in providing an exceptional customer experience through high-quality service and product knowledge.

Key Responsibilities:

  • Welcome customers and accurately take their orders; handle cash and credit transactions efficiently.
  • Prepare and serve both hot and cold beverages following brand guidelines and individual customer requests.
  • Offer prepared food items to enhance the customer experience.
  • Maintain a thorough understanding of menu offerings and recipes to assist customers effectively.
  • Set up and dismantle workstations, ensuring cleanliness and sanitation at all times.
  • Keep the café environment tidy, ensuring products are stocked appropriately and all areas are clean.
  • Deliver outstanding customer service by anticipating and responding to guest needs.
  • Follow safety protocols and procedures, including food safety and sanitation guidelines.
  • Exhibit a positive demeanor towards guests, customers, colleagues, and management.
  • Safeguard company assets and adhere to all operational policies.
  • Perform additional tasks as assigned by management.

Qualifications:

  • Prior experience in a barista role or similar position is preferred.
  • Exceptional customer service and communication skills, both verbal and written.
  • Strong organizational abilities, with a keen eye for detail and accuracy.
  • Ability to lift, carry, push, or pull items weighing up to 25 lbs.

This position is integral to the overall success of the café, ensuring that every guest enjoys a memorable experience through quality beverages and service.