Senior Solution Architect

4 weeks ago


Denver, Colorado, United States Genesys Cloud Services, Inc. Full time
Job Description

Genesys Cloud Services, Inc. is seeking a highly skilled Senior Solution Architect to join our team. As a Senior Solution Architect, you will be responsible for assisting direct, vertical, geographic, and channel account teams in selling Genesys Cloud CX, providing broad and deep expertise in technology to allow our customers to deliver on our Experience as a Service vision.

This role requires in-depth technical knowledge of a wide solution set of Genesys Cloud solutions and cloud technologies. You will be responsible for leading technical, business, and architectural discussions with customers, account teams, and with the SCO. You will also provide training and enablement content for the global presales organization.

Responsibilities:

  • Subject matter expert on Genesys solutions.
  • Articulate corporate messaging and solutions through presentations, demonstrations, and open discussions with customers and partners.
  • Lead technical, business, and architectural discussions with customers, account teams, and with the SCO.
  • Provide training and enablement content for the global presales organization.
  • Continuously drive innovation through the development of CX Cloud blueprints and accelerators.
  • Assist in gathering information and requirements from customers and partners to formulate architectures around supported solutions.
  • Respond to RFI/RFPs questions on supported solutions.
  • Serve as a technical escalation point for the field SC's.
  • Remain current with industry trends.
  • Participate in trade shows and other marketing activities.
  • Responsible for providing reports for management review.
  • Engage with Product Management to influence solution direction.
  • Act as a Beta tester for all new Cloud solutions coming to the market.

Qualifications/Skills Required and Preferred:

  • 8+ years of Contact Center industry experience, with a minimum of 5 years in a solutions engineering/technical services/sales position.
  • Prior experience with Genesys Cloud.
  • Prior experience with AI technologies and frameworks (machine learning, GenAI, large language models, prompt engineering).
  • Ability to facilitate sales, with emphasis on the technical aspect.
  • Ability to address complex technical and selling situations with proposed resolutions.
  • Ability to work effectively, independently, and with team members to add value.
  • Be viewed as the "go-to" person.
  • Ability to train at various levels (internal & external, business and technical).
  • Willingness to travel approximately 50% of the time.


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