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Seasonal Guest Experience Expert

2 months ago

San Antonio, Texas, United States Marriott Full time
Job Summary

We are seeking a skilled and enthusiastic Guest Experience Expert to join our team at JW Marriott San Antonio Hill Country Resort & Spa. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Process operational needs and address guest requests in a timely and professional manner
  • Complete reports and share highlights of the local area with guests
  • Empower guests to have a memorable and unique experience
  • Work collaboratively with colleagues to ensure a safe and welcoming work environment
Requirements
  • High school diploma or equivalent required
  • No related work experience necessary
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Excellent communication and interpersonal skills
About Marriott

Marriott International is a global hospitality company with a portfolio of brands that includes JW Marriott, Marriott Hotels, and more. We are committed to providing exceptional guest experiences and fostering a culture of inclusivity and respect.

As a Guest Experience Expert at JW Marriott, you will have the opportunity to work with a diverse team of professionals who share a passion for delivering outstanding service. You will be part of a global organization that values innovation, creativity, and continuous learning.