Technical Support Specialist for Lab Operations

1 week ago


Weston, United States TEKsystems Full time
Job Overview

The successful candidate will provide technical support for lab operations, ensuring the smooth functioning of laboratory equipment and computer systems.

This role requires strong problem-solving skills, excellent communication, and a commitment to providing exceptional customer service.

Key Responsibilities:

  • Troubleshoot and resolve technical issues with laboratory equipment and computer systems.
  • Implement approved software and remove older versions.
  • Set up, maintain, and administer end-user computer devices and related laboratory applications.
  • Assist in data storage solutions and tracking of laboratory assets.
  • Provide root cause analysis for problems and measures to mitigate future occurrences.
  • Work with instrument vendors as needed in troubleshooting network or connection issues.

Requirements:

  • Intermediate-level technical support experience in a laboratory or scientific computing environment.
  • Strong problem-solving skills and ability to work independently.
  • Excellent communication and customer service skills.


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