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Automotive Technical Specialist

2 months ago

Hutchinson, Kansas, United States HRU Inc Technical Resources Full time
Job Title: Dealership Technical Advisor

Job Type: Direct Hire

Salary Range: $80-90K plus bonus

Skill Specialty: ASE Certified Mechanic

Key Responsibilities:

  • Assess and resolve technical escalations
  • Provide online and in-dealership technical assistance
  • Lead discussions and act as a subject matter expert
  • Manage recall requirements and ensure Required Service Updates (RSU) are completed
  • Interact with the team as the quality feedback liaison
  • Provide dealership consultations on repair order documentation, repair service agreements, and facility inspections
  • Analyze and suggest improvements related to repair shop process and offer proactive business planning with a focus on customer experience

What We Offer:

  • Full-time position with benefits effective the first of the month following 30 days of employment
  • Benefits include Health, Rx, Dental, Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, and employee discounts
  • Hybrid work environment: 3 days field work with local travel and 2 days work from home per week on average with little to no weekend work
  • Monthly paid car allowance
  • Paid standard US holidays and paid vacation time

Qualifications:

  • A minimum of 2 to 4 years automotive experience required; current ASE certification is preferred but previously certified individuals will be considered
  • Highly motivated, adaptive, and autonomous with the ability to deliver results
  • Ability to travel locally to dealerships within a designated area
  • Ability to analyze and document vehicle case updates using Microsoft Excel
  • Ability to communicate technical information to all levels
  • Ability to analyze data and create custom reports using provided templates
  • Ability to effectively use MS Word, Excel, and PowerPoint
  • Ability to work independently and manage a progressive workload in a fast-paced environment