Customer Service Representative for Amusement and Entertainment
3 days ago
Round One Entertainment is a dynamic entertainment company seeking highly motivated Customer Service Associates to join our team in various departments. As a key member of our staff, you will be responsible for providing exceptional customer service and support to guests in a fast-paced environment.
About the RoleThis is a full-time opportunity with competitive compensation and benefits package. Our salary range for this position is $25,000 - $35,000 per year, depending on experience and qualifications.
Key Responsibilities- Provide top-notch customer service to guests at the counter and game/bowling floor
- Conduct alcohol and age restriction control in accordance with company policies
- Assist with lost and found procedures in accordance with company policies
- Seek opportunities for process improvements in department work processes
- Maintain confidentiality of all company policies and procedures
- Ensure a clean and safe working area
- 18 years or older, and hold a High School diploma or GED
- (Preferred) One to two years' experience in hospitality, restaurant, or retail environment
The noise level in the work environment is usually loud, and the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected.
Physical Demands- Bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces
- Stand and walk for extended periods without breaks during busy times
- Lifting and/or moving up to 100lbs with assistance may be required
- 1 hour of time play (non-prize) arcade games per week
- 90 minutes of bowling per week (shoes included)
- 1 hour of karaoke/billiards per week
- 50% discount on food items per working shift
- 1 free beverage per working shift
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