Customer Service Representative for Amusement and Entertainment

3 days ago


Lincoln, Nebraska, United States Round1 Full time

Round One Entertainment is a dynamic entertainment company seeking highly motivated Customer Service Associates to join our team in various departments. As a key member of our staff, you will be responsible for providing exceptional customer service and support to guests in a fast-paced environment.

About the Role

This is a full-time opportunity with competitive compensation and benefits package. Our salary range for this position is $25,000 - $35,000 per year, depending on experience and qualifications.

Key Responsibilities
  • Provide top-notch customer service to guests at the counter and game/bowling floor
  • Conduct alcohol and age restriction control in accordance with company policies
  • Assist with lost and found procedures in accordance with company policies
  • Seek opportunities for process improvements in department work processes
  • Maintain confidentiality of all company policies and procedures
  • Ensure a clean and safe working area
Requirements
  • 18 years or older, and hold a High School diploma or GED
  • (Preferred) One to two years' experience in hospitality, restaurant, or retail environment
Work Environment

The noise level in the work environment is usually loud, and the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected.

Physical Demands
  • Bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces
  • Stand and walk for extended periods without breaks during busy times
  • Lifting and/or moving up to 100lbs with assistance may be required
Benefits
  • 1 hour of time play (non-prize) arcade games per week
  • 90 minutes of bowling per week (shoes included)
  • 1 hour of karaoke/billiards per week
  • 50% discount on food items per working shift
  • 1 free beverage per working shift


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