Treatment Coordinator

4 weeks ago


Douglas, Nebraska, United States Nebraska Oral Full time
Job Title: Treatment Coordinator

We are seeking a highly skilled and compassionate Treatment Coordinator to join our team at Nebraska Oral. As a key member of our staff, you will play a critical role in providing exceptional patient care and ensuring the smooth operation of our oral surgery practice.

Key Responsibilities:
  • Greet patients and provide a warm and welcoming experience
  • Answer phone calls and respond to patient inquiries in a timely and professional manner
  • Schedule appointments and manage the doctor's schedule to ensure efficient use of their time
  • Collect patient financial responsibility and provide cost estimates
  • Manage patient insurance information and update records as necessary
  • Partner with the clinical team to ensure excellent patient experience
  • Adhere to deadlines and prioritize work against the patient schedule
  • Collect payments from patients in an effective and professional manner
  • Understand doctor treatment recommendations and develop treatment plans from diagnosis
  • Effectively communicate treatment options and associated costs to patients
  • Maintain confidentiality of all information in accordance with HIPAA
Requirements:
  • High school diploma or equivalent required
  • One year of customer service experience required
  • Medical or dental experience preferred
  • Understanding of dental terminology
  • Friendly, inviting, and professional personality and presence
  • Basic office skills such as typing and filing
  • Good organizational skills
  • Attention to detail
  • Leadership and problem-solving skills
  • Effective communication skills
  • Ability to work cross-functionally with other team members
Benefits:
  • Competitive pay and bonus potential
  • 401(k) plan with company match
  • Health Savings Account (HSA) with HDHP health plans
  • Basic and supplemental life insurance
  • Spouse and child life insurance
  • Paid vacation and 6 annual paid holidays
  • Long and short-term disability plans


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