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Client Relations Specialist

2 months ago

Davenport, Iowa, United States MidAmericanEnergyCo Full time

About the Role: We are seeking a dedicated and dynamic Customer Experience Agent to join our team at MidAmerican Energy Company. This role is pivotal in enhancing our customer interactions and ensuring satisfaction in a fast-paced environment.

Key Responsibilities:

  • Deliver a comprehensive range of solutions and services to residential clients.
  • Collaborate effectively within a team-oriented workspace.
  • Utilize established policies and procedures to manage service and emergency requests.
  • Address billing inquiries and resolve sensitive customer concerns.
  • Engage in thorough research and follow-up on customer accounts to meet their needs.

Training and Development: Our training program is designed to equip you with the necessary skills to excel in assisting customers and managing their accounts efficiently. You will also be expected to undertake additional responsibilities as assigned.