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Customer Service Team Lead

2 months ago

Greendale, Wisconsin, United States Uline Full time

Customer Service Team Lead

Lead the Way with Legendary Customer Service

At Uline, we're committed to delivering exceptional customer experiences. As a Customer Service Team Lead, you'll play a critical role in ensuring our representatives are trained and empowered to be the ultimate problem solvers. Your mission will be to deliver fast, friendly, and customer-focused experiences that exceed our customers' expectations.

Key Responsibilities

  • Coach and develop Customer Service Representatives in product knowledge, policies, and procedures, as well as performance metrics.
  • Review customer interactions to evaluate quality, track results, and provide coaching and performance reviews for increased success.
  • Provide feedback to management on process improvements that increase efficiency and customer satisfaction.
  • Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, and provide training and coaching.
  • Handle escalated customer issues and provide weekly support for customer interactions.

Requirements

  • High School diploma or equivalent required. Bachelor's degree preferred.
  • 3+ years of customer service experience.
  • 2+ years of experience in a leadership/supervisory role preferred.
  • Effective communication skills.

Benefits

  • Complete medical, dental, vision, and life insurance coverage and other wellness programs.
  • 401(k) with 6% employer match. Multiple bonus programs, including profit sharing.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.

About Uline

Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled