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Patient Care Ambassador
2 months ago
Job Summary: We are seeking a highly skilled and compassionate Patient Care Ambassador to join our team at True Dentistry. As a Patient Care Ambassador, you will be the first point of contact for our patients, providing exceptional customer service and ensuring a positive experience from the moment they walk in the door.
Key Responsibilities:
- Provide exceptional customer service to patients, responding to their needs and concerns in a timely and professional manner.
- Coordinate patient scheduling, appointments, and follow-ups to ensure seamless communication and efficient use of time.
- Work collaboratively with the Practice Manager to maintain a positive and collaborative team culture, ensuring that all team members are working together to achieve our goals.
- Be accountable for meeting deadlines, achieving goals, and exceeding expectations in daily, weekly, and monthly tasks.
- Participate in weekly meetings to share suggestions and ideas for improvement and contribute to the growth and development of the team.
- Take ownership of mistakes and find solutions to challenges, demonstrating a high level of self-accountability and trustworthiness.
- Provide patients with a red carpet experience, answering phones with a smile, being positive, empathetic, and conveying a sense of warmth and welcome.
Requirements:
- Excellent phone skills and ability to communicate effectively with patients and managers.
- Positive, upbeat attitude in a busy environment, with a high level of energy and enthusiasm.
- Professional and courteous communication, with a strong ability to build rapport with patients and colleagues.
- Superb time management and organization skills, with attention to detail and a high level of self-accountability.
- Trustworthy, sincere, and empathetic, with a high regard for confidential information.
What We Offer:
- Competitive hourly compensation based on experience.
- Incentives to help you earn more.
- One week of paid time off.
- Dental and medical benefits (PPO and HMO plus HSA available).
- Voluntary benefits such as life insurance and disability.
- 401K plan after 6 months.
About Us: True Dentistry is a growing company that values its employees and provides opportunities for advancement and personal growth. We are committed to delivering exceptional patient care and creating a positive work environment that fosters collaboration, innovation, and excellence.
