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Customer Experience Specialist

2 months ago

Cypress, Texas, United States PVH Corp. Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team at PVH Corp. as a Brand Ambassador. As a key member of our sales team, you will be responsible for creating an emotional connection between our customers and the brand, exceeding expectations, and providing exceptional service.

Key Responsibilities
  • Customer Experience
    • Engage with customers, provide personalized service, and offer product recommendations to drive sales and customer satisfaction.
    • Maintain in-depth knowledge of products, promotions, and brand offerings to effectively communicate value and build brand loyalty.
    • Prioritize delivering exceptional customer experiences, solicit feedback, and communicate business opportunities to management.
  • Commitment to Efficiency
    • Execute processing, replenishment, cashiering, promotions, and visual/marketing directives in alignment with brand standards.
    • Uphold backstock organization and adhere to company policies and procedures.
    • Maintain awareness of potential theft and report concerns to management.
  • Associate Morale
    • Demonstrate pride, commitment, and passion for the brand and customers, treating them professionally, courteously, and respectfully.
    • Celebrate individuality, inclusion, and partnership, building relationships and seeking feedback for continuous self-development.
    • Embrace innovation, change, and company initiatives, working collaboratively to achieve brand goals and objectives.
    Requirements
    • Prior retail experience preferred.
    • High school graduate or equivalent preferred.
    • Flexible schedule required, including nights, weekends, and overnight shifts.
    • Excellent communication and time management skills.
    • Ability to walk, stand, bend, reach, and squat for prolonged periods, and carry up to 20 pounds.

PVH Corp. is an equal opportunity employer and considers all applicants for employment based on individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status, or any other characteristic protected under federal, state, or local law.