Customer Service Representative

4 days ago


Charleston, West Virginia, United States Thoroughbred Express Full time
Job Description

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Thoroughbred Express. As a key member of our staff, you will play a vital role in ensuring the successful operation of our automated car wash facility.

Key Responsibilities:

  • Provide exceptional customer service by greeting customers warmly, reviewing services, and assisting with payment.
  • Carry out daily duties to ensure effective operation of the car wash facility in partnership with peers and site management.
  • Stay up-to-date with knowledge of equipment usage to work efficiently in an automated environment.
  • Direct drivers into the entrance or guide them onto tracks.
  • Perform periodic maintenance on washing equipment to maintain proper working order.
  • Assist customers with any concerns related to the car wash process.
  • Conduct visual inspections of vehicles before sending them into the wash area.
  • Additional duties as assigned.

Requirements:

  • Must be at least 18 years old.
  • Courteous, customer-focused, and professional attitude.
  • Ability to work while standing for long periods (6+ hours).
  • Lift items of moderate weight (10+ pounds).
  • Maintain work expectations outdoors in all weather conditions.
  • Valid and current driver's license.
  • Excellent written and oral communication skills, as well as interpersonal skills.

Estimated Salary: $45,000 - $55,000 per year.

This is a full-time position with opportunities for growth and development within the company. If you are a motivated and customer-focused individual who enjoys working in a fast-paced environment, we encourage you to apply.



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